Welcome to Sarang Group.

At Sarang Group, we work to process and deliver your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

1. Shipping Locations

We currently ship orders within the United States.

Shipping availability may vary depending on the delivery address and product ordered.

2. Order Processing

Orders are generally processed within 3–7 business days after the order is successfully placed.

Processing times may vary depending on order volume, product availability, holidays, promotions, or other circumstances.

Business days generally exclude weekends and U.S. holidays.

3. Delivery Time

After an order has been processed and shipped, the estimated delivery timeframe is generally 10–16 days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, address issues, or circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on the applicable order and delivery information.

The shipping amount applicable to your order will be displayed before you complete your purchase.

5. Shipping Carrier

Orders may be shipped using an appropriate delivery carrier based on the destination, product, availability, and shipping service selected.

The carrier used for an individual order may vary.

6. Order Tracking

When tracking information is available, it may be provided to you through your order confirmation or shipping notification.

Tracking information may take some time to become active after an order has been shipped.

7. Delayed Orders

While we provide estimated processing and delivery timeframes, delays can occasionally occur due to circumstances outside our control, including:

• Carrier delays

• Severe weather

• Holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Customs or regulatory issues, where applicable

• Other unexpected transportation or operational issues

If your order is significantly delayed, please contact us at care@saranggroup.com with your order number.

8. Lost or Undelivered Orders

If an order is lost in transit or cannot be delivered, please contact us so that we can review the shipment and tracking information.

After verification, an applicable refund may be provided for an order confirmed to be lost or undelivered.

If tracking shows that an order was delivered but you cannot locate it, we may first request additional information or conduct an investigation with the applicable carrier before determining the appropriate resolution.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges or other limitations may apply.

Please contact us as soon as possible if you notice an error in your shipping address.

10. Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate an address change before the order is shipped.

Once an order has been handed to the carrier, we may not be able to change the delivery address.

11. Multiple Items in an Order

Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive separate shipping notifications or tracking information.

12. Contact Us

If you have questions about your shipment or delivery, please contact:

Sarang Group
Operated by: Decor Life Pvt Ltd
Email: care@saranggroup.com

Please include your order number when contacting us about an existing order.