Refund & Returns Policy

Welcome to Sarang Group.

At Sarang Group, we want you to receive your order in the condition you expect. Because our products are home décor items, we do not accept returns simply because a customer changes their mind or no longer wants the product.

We accept returns only for products that are wrong, damaged, or defective, subject to the requirements below.

1. Eligible Returns

A return may be requested if:

You received the wrong product.
Your product arrived damaged.
Your product has a manufacturing defect or other verified product defect.

All return requests must be submitted within 7 days of delivery.

Returns requested after the 7-day period may not be accepted.

2. Proof Required

To help us verify your claim, you must provide:

Your order number
Clear photos of the product
Clear photos of the packaging, where applicable
A clear video showing the issue, where applicable
A brief description of the problem

We may request additional photos, videos, or information if necessary to review your claim.

Please do not send the product back before your return request has been reviewed and approved by our customer care team.

3. Products That Are Not Eligible for Return

We do not accept returns for:

Change of mind
Personal preference
The product not matching your expected style or décor
Incorrect measurements selected by the customer
An item no longer being wanted
Normal variations in color, texture, pattern, or appearance that may occur due to product materials, photography, lighting, or screen settings
Damage caused after delivery through misuse, improper handling, washing, cleaning, alteration, or other customer use

Unless a product is confirmed to be wrong, damaged, or defective, it is not eligible for return.

4. Return Request Process

To request a return:

Contact us within 7 days of delivery.
Provide your order number and details of the issue.
Send the requested photos and/or video evidence.
Our team will review the claim.
If the claim is approved, we will provide instructions for returning the product or arrange the applicable return process.
Once the returned product is received and verified, we will process the applicable refund or replacement.

Please do not ship a product back without receiving return instructions from us.

5. Return Shipping

If we confirm that the product was wrong, damaged, or defective, we will be responsible for the applicable return shipping cost or provide the appropriate return instructions.

If a return is not approved because it does not meet the conditions of this policy, we are not responsible for return shipping costs.

6. Refunds

Once an approved return is received and verified, we will process the refund within 3–5 business days.

Approved refunds will be issued to the original payment method used for the purchase.

After we process the refund, it may take approximately 4–5 additional business days for the funds to appear in your account, depending on your bank, card issuer, payment provider, or financial institution.

7. Shipping Charges

For approved returns due to a wrong, damaged, or defective product, the product purchase amount will be eligible for refund.

Original shipping charges are non-refundable.

Any refund will be calculated based on the applicable amount paid for the returned product, subject to verification and the terms of this policy.

8. Replacement

If you receive a wrong, damaged, or defective product, a replacement may be offered instead of a refund, subject to product availability.

If a replacement is unavailable, we may process an applicable refund.

9. Damaged Packages

If your package appears damaged when delivered, we recommend taking clear photos or video of the package and its condition before opening it, where possible.

If the product inside is damaged, contact us within 7 days of delivery and provide the requested evidence.

10. Refunds for Lost or Undelivered Orders

If an order is confirmed to be lost or cannot be delivered, please contact us.

After reviewing the shipment and delivery information, we may provide an applicable refund in accordance with our order and shipping records.

If tracking shows an order as delivered but you have not received it, we may request additional information or conduct a delivery investigation before processing a refund.

11. Order Cancellation

Orders may be cancelled by contacting us as soon as possible.

Cancellation requests may be made before or after shipment. However, once an order has entered processing or has been handed to the carrier, we may not always be able to stop the shipment immediately.

If an order can be cancelled before fulfillment or shipment, we will process the applicable refund.

If the order has already been shipped and cannot be stopped, our customer care team will provide instructions regarding the available options.