Frequently asked questions
How can I place an order?
Choose the product you want, select any available options, add it to your cart, and complete the checkout process. You will receive an order confirmation after your purchase is successfully placed.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We will make reasonable
efforts to accommodate your request before the order is processed or shipped. Once an order has been
handed to the carrier, changes may not always be possible.
For complete details, please see our Return & Refund Policy
How can I check my order status?
Once your order has shipped, tracking information will be provided through your shipping notification
when available. Please note that tracking may take some time to become active after shipment.
Do you ship within the United States?
Yes. Sarang Group currently ships orders within the United States. Shipping availability may vary depending
on the delivery address and product ordered.
How long does shipping take?
Orders are generally processed within 3–7 business days. After processing and shipment, delivery generally
takes 10–16 days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high
shipping volumes, or other circumstances outside our control.
For complete information, please see our Shipping Policy
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided through your order confirmation or shipping
notification. Tracking may take some time to become active after your order has shipped.
What happens if my order is delayed?
Delivery delays can occasionally occur because of carrier delays, severe weather, holidays, high shipping
volumes, incorrect address information, or other unexpected circumstances.
If your order is significantly delayed, please contact us with your order number.
What if my order is lost or cannot be delivered?
If your order is confirmed as lost or cannot be delivered, please contact us with your order number. We will
review the shipment and tracking information and provide an applicable resolution in accordance with our
Shipping Policy.
What is Sarang Group's return policy?
We accept returns only for products that are wrong, damaged, or defective, subject to the requirements of
our Return & Refund Policy.
Return requests must generally be submitted within 7 days of delivery.
Can I return an item if I simply changed my mind?
No. We do not accept returns due to change of mind, personal preference, an item no longer being wanted,
or because the product does not match your expected style or décor.
Normal variations in color, texture, pattern, or appearance may also occur due to materials, photography,
lighting, or screen settings.
What should I do if my product arrives damaged or defective?
Please contact us within 7 days of delivery and provide your order number along with clear photos of the
product and packaging. A video showing the issue may also be requested.
Please do not send the product back before your return request has been reviewed and approved.
What if I received the wrong product?
Contact us within 7 days of delivery with your order number and clear photos of the product received. Our
team will review the issue and provide the appropriate return, replacement, or refund instructions.
How long does a refund take?
Once an approved return is received and verified, the refund will generally be processed within 3–5
business days.
After the refund is processed, it may take approximately 4–5 additional business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
Can I get a replacement instead of a refund?
For an eligible wrong, damaged, or defective product, a replacement may be offered depending on product
availability. If a replacement is unavailable, an applicable refund may be processed.
Are cushion inserts included with cushion covers?
Product inclusions vary by listing. Please carefully check the individual product description to confirm
whether the product includes a cushion cover only or a cover with an insert.
Are product colors exactly as shown in the photos?
We make every effort to display product colors as accurately as possible. However, colors may appear
slightly different depending on lighting, photography, screen settings, and individual device displays.
How can I contact Sarang Group?
For questions about your order, shipping, returns, refunds, or products, please contact our customer support team.
Please include your order number when contacting us about an existing order so we can assist you more efficiently.